Lead Outreach Specialist
New
United StatesFull-TimeLead
Salary75,000 - 85,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisPeople ManagementCustomer serviceCoaching
Requirements
- High School Diploma, GED, or higher.
- 4+ years of related experience in healthcare sales, direct marketing, patient engagement, or customer service.
- Prior people-management experience.
- Ability to build trust and rapport with seniors and patients.
- Strong organizational, time-management, and attention-to-detail skills.
- Comfortable analyzing performance data to provide actionable coaching.
- Willingness to work after hours or weekends if necessary.
- Reliable internet connection for remote work.
- Growth mindset and openness to adopting new AI-powered tools.
- Ability to thrive in a fast-paced, evolving startup environment.
Responsibilities
- Directly manage and supervise a team of Outreach Specialists.
- Conduct structured weekly 1:1s focused on individual metrics and call quality.
- Perform routine call audits using the standardized Outreach Quality Scorecard.
- Track and monitor core performance metrics such as call volume, schedule rates, and show rates.
- Oversee the onboarding and continuous training of new and existing team members.
- Collaborate with market teams to ensure consistent patient engagement and follow-through.
- Champion and drive the adoption of new AI-assisted tools and workflows.
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