Lead Outreach Specialist
New
Based in the United StatesFull-TimeLead
SalaryCompetitive base salary range of $75,000–$85,000 annually, plus bonus, equity, and benefits.
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Job Details
- Experience
- 4+ years of experience in healthcare sales, patient engagement, direct marketing, customer service, or a related field
- Required Skills
- Data AnalysisCustomer serviceCoaching
Requirements
- High School Diploma, GED, or higher education required.
- 4+ years of experience in healthcare sales, patient engagement, direct marketing, customer service, or a related field.
- Prior experience managing people, coaching teams, and driving performance outcomes.
- Strong communication, leadership, and interpersonal skills with the ability to motivate and inspire others.
- Ability to build trust and rapport with patients, including senior populations and individuals with complex needs.
- Comfortable analyzing performance data and translating insights into practical coaching actions.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities.
- Experience working toward engagement, productivity, or performance goals in a results-oriented environment.
- Ability to work independently while collaborating effectively with distributed teams.
- Reliable internet connection and ability to work remotely.
- Flexibility to support occasional after-hours or weekend needs when required.
- Curiosity and enthusiasm for AI-enabled tools, with openness to learning and championing new technologies.
Responsibilities
- Directly manage and support a team of Outreach Specialists, creating a culture of accountability, engagement, and continuous development.
- Conduct structured weekly one-on-one meetings focused on performance metrics, coaching opportunities, and specific improvement actions.
- Perform regular call audits using established quality frameworks and provide targeted feedback based on individual performance needs.
- Monitor team and individual performance metrics, including outreach activity, scheduling rates, engagement results, and responsiveness.
- Identify performance risks early, address workflow challenges, and maintain a healthy outreach funnel by ensuring leads are properly managed.
- Oversee onboarding, training, and ongoing development to ensure team members are aligned with processes, tools, and best practices.
- Partner with internal teams to achieve engagement goals, improve operational workflows, and resolve barriers affecting patient outreach.
- Prepare and communicate performance updates, trends, and recommendations to leadership.
- Champion the adoption of new technologies, including AI-powered tools, by testing solutions, supporting implementation, and helping teams improve efficiency.
- Maintain a strong focus on patient experience by ensuring outreach interactions are professional, empathetic, and effective.
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