Home Care Staffing Scheduling Coordinator
New
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SuperStaffHome Care
Makati City, Metro Manila, Philippines. Angeles, Pampanga, Philippines, Night shift with coverage including 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CSTFull-TimeMiddle
SalaryPhp 40,000 - 44,500 all in
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Operations Management
Requirements
- 3+ years experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
- Strong verbal and written English communication skills.
- Ability to manage multiple moving parts in a fast-paced, service-driven environment.
- Strong judgment and decision-making under pressure.
- Ability to communicate professionally with clients, family members, and internal team members.
- Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
- Strong organizational skills and attention to detail.
- Able to work weekends as part of a full-time schedule.
Responsibilities
- Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
- Manage same-day call-offs and urgent schedule changes.
- Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
- Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
- Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
- Maintain accurate schedule records, updates, and handoffs between shifts.
- Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
- Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
- Support smooth shift transitions and communicate relevant updates to the next shift.
- Contribute to schedule stability, coverage planning, and service quality.
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