Document Specialist
New
I
InfoTrack USLegal Technology
This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States.Full-TimeMiddle
Salary19.35 - 25 USD per hour
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Job Details
- Experience
- 1-2 years (or more)
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime ManagementReportingData entry
Requirements
- 1-2 years (or more) of legal/litigation support or similar experience
- Productivity-focused with ability to process-driven experience and adapt to new processes
- Ability to multi-task, problem-solve, and remain calm in stressful situations
- Solid computer and technical skills
- Proficiency in Microsoft Office suite (including Outlook) and Adobe Acrobat
- Strong verbal and written communication skills
- High degree of detail, accuracy, and reliability
- Customer-focused mindset in decision-making
- Positive attitude and sense of humor
- Must reside in the United States
Responsibilities
- Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
- Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
- Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
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