Develop a comprehensive understanding of legal tech solutions and share knowledge with clients.
Gain deep understanding of client needs, primarily law firms.
Use CRM and client success tools like Salesforce and Dialpad to track orders.
Handle and resolve customer concerns promptly.
Provide technical support, troubleshooting, and software guidance.
Track cases to resolution and escalate as needed.
Maintain accurate records of client interactions.
Collect customer feedback and pain points to improve products.
Participate in performance meetings and hit KPIs like AHT and CSAT.
Work collaboratively across departments.
SalesforceMicrosoft OfficeTroubleshooting+4 more
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About InfoTrack US
InfoTrack US pioneered a platform that seamlessly connects law firms to courts and essential litigation services. This legal technology firm drastically improves efficiency for tens of thousands of legal professionals across eight states, including California and New York. You will empower law firms to streamline everything from eFiling and process serving to eSignatures and business formation. The company recently launched InfoTrack Intelligence, an AI-powered eFiling platform that reduces filing time and rejections. Founded in 2016, InfoTrack US integrates with popular case and document management software like Clio and Filevine, cementing its position as a leader in legal tech innovation. InfoTrack US is growing fast, with 201-500 employees, and has been recognized as a "Great Place To Work" year after year.
How We Work
InfoTrack US is a remote-friendly company, encouraging you to apply from anywhere in the United States. You can choose to work from regional offices or from home, supported by a hybrid and remote work model. We foster a high-performance culture built on professional development, open communication, and transparent leadership. You will find an environment where every employee is heard and valued, driven by a "restless ambition" to grow and adapt. Team members work across diverse time zones, collaborating to deliver impactful solutions for the legal industry.
Engineering at InfoTrack US
As an engineer at InfoTrack US, you will build and maintain a robust legal technology platform processing critical court data. You will work with a modern tech stack that includes DNSSEC, IPv6, Cloudflare JS, AWS Global Accelerator, Envoy, Next.js, and ASP.NET Core. You will solve interesting challenges related to integrating with diverse court systems and optimizing data flow for legal professionals. Our teams frequently use C#, .NET Core, ASP.NET MVC/Web API, and JavaScript SPA frameworks like React. You will design and consume SOAP and RESTful web services, manage MS SQL databases, and work within Agile methodologies. Experience with MongoDB, Docker, and Kubernetes is a plus, as we continuously evaluate and adopt cutting-edge solutions to enhance our offerings. Your problem-solving skills will be essential in crafting reliable, scalable software that transforms the legal landscape.
Why Join Us
Shape the future of legal technology, improving efficiency for tens of thousands of legal professionals.
Work in a remote-friendly environment that values professional development, open communication, and transparent leadership.
Contribute to a company recognized as a "Great Place To Work" with a culture that values your unique background and ideas.
Collaborate with a team using modern technologies like Next.js, .NET Core, and React to build impactful solutions.