InfoTrack US

👥 101-250Legal TechInformation TechnologyLegalSoftware💼 Private Company
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InfoTrack US revolutionizes the legal industry by seamlessly connecting law firms to courts and essential litigation services. We're a leading legal technology company, improving efficiency and streamlining workflows for law firms nationwide. Our platform integrates cutting-edge technology to deliver a superior user experience, impacting the lives of our clients and the legal system as a whole. Our tech stack includes modern tools like Next.js, ASP.NET Core, Envoy, and AWS Global Accelerator, reflecting our commitment to innovative solutions and a robust, scalable architecture. We foster a high-performance culture emphasizing professional development, open communication, and transparent leadership, creating an environment where employees can thrive and make a real difference. Our team values collaboration, innovation, and a dedication to excellence. We offer a comprehensive benefits package including competitive health insurance, generous PTO, and a monthly internet stipend for remote employees. InfoTrack is a rapidly growing company with a strong commitment to its employees. We actively promote diversity and inclusion, recognizing that a diverse team enriches our innovation and problem-solving capabilities. We operate in a dynamic and challenging environment and offer opportunities for significant professional growth and development. We're proud to offer flexible work arrangements which enables us to attract top talent from across the United States. With a team of 101-250 employees and a proven track record of success, InfoTrack is poised for continued growth and expansion within the legal tech market. Our commitment to innovation, combined with our strong company culture, makes InfoTrack US an exciting place to build your career.

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📍 United States

💸 19.25 - 22.12 USD per hour

🔍 Legal Services

  • 2+ years in Customer Support, with a preference for Call Center experience.
  • 2+ years working with CRM systems; Salesforce experience preferred.
  • Experience in SaaS, especially in legal services, is a plus.
  • Skilled in optimizing telephonic support systems; DialPad experience preferred.
  • 1+ years in legal/litigation support preferred.
  • High school diploma required; advanced studies or equivalent work experience valued.
  • Lead clients through the One Legal platform to complete tasks.
  • Maintain accurate client records in Salesforce.
  • Own your learning and communicate effectively with your manager.
  • Advocate for clients by reviewing materials and providing feedback to internal teams.
  • Solve problems efficiently, ensuring a high-quality client experience.
  • Represent the client's voice to influence product improvements.
  • Seek solutions to enhance the employee experience and celebrate team successes.
  • Collaborate with your manager to meet corporate goals.
  • Understand and act on key KPIs to consistently deliver exceptional client service.
  • Continuously improve the client experience through proactive learning.
  • Embrace new technology to improve service and efficiency.
  • Address productivity issues with your team and suggest improvements.
  • Assist in onboarding new team members.
  • Focus on de-escalation to minimize client delays.
  • Follow all policies and guidelines.
  • Participate in discussions to ensure consistent practices and communication.

SalesforceCommunication SkillsProblem SolvingMultitaskingTeamworkTroubleshootingActive listeningClient relationship managementData entryTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 4 days ago
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