Social Media Customer Advocate
New
B
BoldrCustomer Experience
MexicoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Analytical SkillsWritten communicationCustomer support
Requirements
- Bachelor's degree in marketing or a related field.
- Minimum of 2-3 years of experience in customer support with a focus on social media management.
- Strong understanding of social media platforms and best practices.
- Excellent written communication skills with ability to craft engaging and concise responses.
- Analytical and critical thinking skills with attention to detail.
- Empathetic and customer-centric mindset.
- Ability to work in a fast-paced and dynamic environment.
- Experience with social media support tools (preferred).
- Familiarity with pet-related products or services (preferred).
Responsibilities
- Monitor and engage with customer inquiries on social media channels including Facebook, Twitter, Instagram, and YouTube.
- Respond to customer inquiries promptly with accurate information.
- Build and maintain positive relationships with customers through social media interactions.
- Investigate and resolve customer complaints with empathy and professionalism.
- Collaborate with Tier 1 and Tier 2 support teams to address complex issues.
- Share relevant content and updates on social media platforms.
- Compile and report customer feedback, trends, and insights to internal teams.
View Full Description & ApplyYou'll be redirected to the employer's site
