Service Delivery Coordinator
New
R
Race CommunicationsTelecommunications
CA OnlyFull-TimeMiddle
Salary23 - 26 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- SalesforceProject CoordinationCRMCustomer support
Requirements
- Minimum 18 years of age.
- High school diploma or equivalent required.
- 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment.
- Strong understanding of fiber service delivery workflows, including construction and provisioning.
- Experience collaborating with customers, partners, and internal teams in fast-paced environments.
- Proficiency with CRM and ticketing systems (Salesforce or similar).
- Must be available to work nights, weekends, holidays, and overtime as required.
- Ability to speak, read, write, and understand English.
- Associates degree preferred.
- Familiarity with ICB/channel partner models, fiber-based services (DIA, Ethernet), and permitting preferred.
Responsibilities
- Manage the full-service delivery lifecycle for fiber products, from order acceptance through service activation.
- Validate orders for technical accuracy, serviceability, and construction requirements.
- Coordinate with Sales, Engineering, Construction, and NOC teams to schedule surveys, installs, and turn-ups.
- Maintain accurate records in CRM and ticketing systems.
- Serve as primary contact for ICB partners and business customers, providing status updates and resolving escalations.
- Identify and resolve risks related to construction, permitting, and third-party dependencies.
- Ensure vendor work aligns with quality and safety standards.
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