Service Delivery Associate
New
P
PresenceTeletherapy K-12
Remote, US, Core Working Hours (Monday - Friday, 12 - 5 p.m. ET)Full-TimeMiddle
Salary55,000 - 62,500 USD per year
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Job Details
- Experience
- 1+ years of experience
- Required Skills
- Project CoordinationCRMCustomer Success
Requirements
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Responsibilities
- Own the end-to-end operational coordination and health of a portfolio of low-complexity districts.
- Serve as the primary operational contact for assigned districts, providers, and internal partners.
- Coordinate referral progression from intake through service readiness.
- Maintain proactive communication with district partners regarding referral status and scheduling.
- Identify operational risks early and escalate complex issues.
- Monitor referral pipeline health and address stalled or delayed referrals.
- Partner with internal teams to support provider alignment and referral fulfillment.
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