Manager, Service Delivery
New
P
PresenceTeletherapy, EdTech
Remote, US, Core Working Hours (Monday - Friday, 12 - 5 p.m. ET); standard business hours of 9 a.m. - 6 p.m. in your local time zone.Full-TimeManager
Salary85,000 - 90,000 USD per year
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Job Details
- Experience
- 5+ years of experience in service delivery, customer success, operations, account management, or related fields. 2+ years of people leadership experience.
- Required Skills
- Data AnalysisSalesforceCross-functional Team LeadershipOperations ManagementAccount ManagementLooker
Requirements
- 5+ years of experience in service delivery, customer success, operations, account management, or related fields.
- 2+ years of people leadership experience.
- Experience managing customer outcomes tied to service delivery, contractual commitments, revenue, or operational KPIs.
- Strong analytical and problem-solving skills with experience using data to drive decisions.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and relationship-building skills.
- Experience leading cross-functional initiatives and driving accountability.
- Ability to work during core hours of 12 p.m. - 5 p.m. ET.
- Ability to travel up to 10% for company and school events.
Responsibilities
- Own service delivery outcomes across an assigned portfolio of school districts.
- Drive conversion of referrals into active services to maximize revenue realization.
- Monitor referral flow, provider utilization, and service delivery performance against targets.
- Lead and develop a team of Service Delivery Specialists, establishing clear expectations and performance standards.
- Serve as the primary operational contact for district service delivery needs.
- Manage district service delivery escalations and recovery plans.
- Analyze performance data to identify trends and process enhancement opportunities.
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