Senior Support Engineer (B2Bi)

New

Precisely US JobsData Integrity Software

100% remote anywhere in the US, Periodic weekend and late shifts for time zone coverage and on-call supportFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor’s or master’s degree in computer science or related field (equivalent work experience accepted).
Minimum of 5 years providing technical support via phone, remote desktop, and case management systems.
Strong debugging and problem-solving skills with excellent communication and interpersonal abilities.
Understanding of networking protocols: TCP/IP, HTTP/S, S/FTP, SMTP, and AS2.
Experience with distributed computing, including networked clustering, cloud services, and load balancing.
Proficiency in operating systems administration (AIX, RHEL, Windows, RHOCP).
Experience with database systems including Oracle, MS SQL Server, DB2, and ODBC/JDBC protocols.
Experience with Docker, Kubernetes, OpenShift, or other virtualization technology.
Proficiency in using generative AI tools like Microsoft Copilot and ChatGPT for workflows.
Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway is highly desired.

Provide world-class technical support over the phone, remote desktop connections, and through case management systems.
Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
Determine if issues stem from product code, third-party libraries, user-developed code, or platform infrastructure.
Contribute to comprehensive internal and external knowledge base documentation.
Debug and provide recommended solutions and tools to address product issues and enhancements.
Participate in periodic weekend and late shifts for time zone coverage and on-call support.

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