Customer Success Specialist
New
J
JoomE-commerce Analytics
BrazilContractMiddle
SalaryBase salary and bonuses
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese
- Experience
- 1+ years of experience
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- 1+ years of experience in customer success management
- Fluency in Portuguese
- Advanced communication skills with the ability to handle difficult client conversations
- Ability to collect, structure, and filter clients’ feedback
- Hands-on experience with customer retention and nurturing relationships with small and medium businesses
- Strong analytical skills and data-driven approach
- Practical use experience of AI tools
- Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds)
Responsibilities
- Develop and maintain strong client relationships, ensuring alignment with customer needs
- Provide fast & full answers to clients’ questions and support for their problems
- Keep customers informed on new features and best practices to enhance usage
- Monitor customer engagement and satisfaction to identify upsell and renewal opportunities
- Lead renewal processes and identify growth opportunities within customer accounts
- Ensure high retention rate by providing excellent customer success service & support
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