Customer Success Manager, Enterprise
New
C
ChainguardCybersecurity
United States - RemoteFull-TimeMiddle
SalaryUp to $130,000 base salary + bonus
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Job Details
- Experience
- 3+ years
- Required Skills
- Cloud ComputingLinuxCustomer Success
Requirements
- 3+ years experience in enterprise, customer-facing roles (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
- Experience collaborating with both technical and business teams.
- Relevant domain knowledge in at least one: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
- Strong ability to act with autonomy, make key decisions, and handle escalations.
- Entrepreneurial mindset with experience building new processes.
- Strong emotional intelligence and priority management skills.
- Commitment to continuous personal and professional development.
- Strongly preferred: Early-stage startup experience.
- Strongly preferred: Passion for technology and cybersecurity.
- Strongly preferred: Technical experience with cloud environments (AWS, GCP, Azure), Linux, or containers.
Responsibilities
- Drive business success planning by aligning with customers and internal teams on goals and challenges.
- Support the full Business Value Realization cycle to ensure customers prove value internally.
- Advocate for customer needs and requirements to internal product and engineering teams.
- Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
- Develop technical knowledge of Chainguard products to help customers optimize their usage.
- Coordinate with the Education team to deliver training on features and security best practices.
- Manage renewal and expansion paths while minimizing churn risks.
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