Customer Success Manager, Enterprise
New
Flexible & Remote-First CultureFull-TimeMiddle
SalaryUp to $130,000 base salary + bonus
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Job Details
- Experience
- 3+ years
- Required Skills
- Cloud ComputingLinuxCustomer Success
Requirements
- 3+ years of experience in enterprise customer-facing roles such as Customer Success, Professional Services, Technical Account Management, Sales, or Solutions Engineering.
- Relevant domain knowledge in one or more areas: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or software development lifecycle.
- Strategic, proactive mindset with the ability to own a customer portfolio autonomously.
- Strong emotional intelligence and priority management skills.
- Ability to build and improve processes to serve customers effectively.
- Commitment to continuous professional development.
- Strongly preferred: Experience in early-stage startups.
- Strongly preferred: Passion for technology and cybersecurity.
- Strongly preferred: Hands-on technical experience with AWS, GCP, Azure, Linux, or container environments.
Responsibilities
- Drive business success planning by partnering with customers and internal teams to align on goals and requirements.
- Act as the primary point of contact for enterprise customers across onboarding, implementation, and adoption.
- Advocate for customer needs and requirements within internal product and engineering teams.
- Collaborate with Technical Support and Engineering to ensure timely resolution of customer issues.
- Develop hands-on technical knowledge of the platform to help customers optimize their usage.
- Work with the education team to provide training on product features and security best practices.
- Partner with sales teams to identify opportunities for renewal and expansion while minimizing churn.
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