Customer Success Manager, Enterprise
New
United StatesFull-TimeMiddle
SalaryUSD 130000 - 130000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- Cloud ComputingLinuxCustomer Success
Requirements
- 2+ years of experience in customer-facing roles collaborating with both technical and business teams.
- Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Relevant domain knowledge in at least one area: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
- Entrepreneurial mindset with the ability to build new processes and practices.
- Strong emotional intelligence and priority management skills.
- Commitment to continuous personal and professional development.
- Strongly preferred: Previous early-stage startup experience.
- Strongly preferred: Passion for technology and cybersecurity.
- Strongly preferred: Hands-on technical experience with cloud computing (AWS, GCP, Azure), Linux, or security domains.
Responsibilities
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
- Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
- Act as the voice of the customer within the organization, advocating for customer needs to internal stakeholders.
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Develop hands-on technical knowledge of Chainguard to help customers optimize their usage.
- Educate customers on product features, best practices, and security principles.
- Build relationships with customer stakeholders from technical staff to CISOs to drive renewals and expansion.
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