Customer Support Specialist
New
P
PaddleSaaS Payments
Portugal, GMT, AEST, EST, PHTFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communicationCustomer supportSaaS
Requirements
- Previous experience in a customer support or service role, or a strong desire to start a career in the field.
- Proficiency in English.
- Strong sense of empathy and a desire to help people.
- Ability to work autonomously and take initiative in a startup environment.
- Excellent organizational and communication skills.
- Investigative mindset with an ability to think out of the box.
- Adaptability and comfort with change.
- Proactive communicator comfortable working in a remote team across different time zones.
- Experience in SaaS or software support is a plus.
Responsibilities
- Respond to and resolve customer queries through email, chat, and Twitter.
- Onboard new sign-ups and review customer websites.
- Carry out preliminary KYB and KYC checks.
- Search for transactions, process refunds, and investigate disputes.
- Handle payouts and invoicing reconciliation.
- Escalate advanced queries to the appropriate internal channels.
- Gather feedback and report issues to improve product processes.
- Actively engage in team meetings and contribute to a customer-centric team.
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