Customer Support Specialist
New
A
AghanimGaming, Fintech
RemoteFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Analytical SkillsTechnical supportCustomer supportZendesk
Requirements
- Experience in customer support, technical support, user operations, or a similar customer-facing role
- Excellent written and spoken English with clear, professional communication skills
- Strong analytical and problem-solving skills with attention to detail and process discipline
- Ability to explain technical or operational issues in a simple, user-friendly way
- Ability to work in a shift-based or flexible schedule
- Experience in gaming, mobile applications, or digital products preferred
- Experience in payments, fintech, or banking operations preferred
- Familiarity with customer support platforms such as Zendesk or Intercom preferred
- Understanding of payment flows, transaction lifecycles, and common payment issues preferred
Responsibilities
- Provide timely and professional support to players regarding payments, accounts, and platform usage
- Investigate complex payment and account issues beyond automated support
- Validate payment status, identify root causes, and coordinate resolution with internal teams
- Distinguish between payment issues, product defects, and game-related inquiries
- Manage incoming requests and ensure SLA compliance
- Maintain clear and consistent communication throughout the lifecycle of each case
- Prioritize and escalate issues with the appropriate context and supporting information
- Identify recurring issues and report trends affecting product, payments, or user experience
- Collaborate with Product, Engineering, and Payments teams to improve support processes
- Contribute to scaling support operations through process improvements and automation
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