Deliver exceptional customer support across live chat, email, and social media.
Maintain First Contact Resolution (FCR) excellence.
Ensure all communications adhere to Tone of Voice guidelines.
Proactively identify and escalate complex cases.
Maintain accurate case documentation in CRM systems.
Collaborate cross-functionally with Product, Operations, and QA teams.
Meet and exceed KPIs including CSAT, response time, and resolution time.
Contribute to knowledge base development and documentation.
TroubleshootingTechnical supportCRM+1 more
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About Scrambly
Scrambly is revolutionizing rewarded advertising, offering a mobile-first platform that connects brands and agencies with new audiences. Imagine a world where users actively engage with ads because they are rewarded for their time and attention. That's the ecosystem Scrambly is building, serving over 3 million users in the USA and growing 250%+ year-over-year. They aim to be a true alternative to traditional app stores, fueled by rewards and data, creating a performance-first growth engine for mobile app advertisers. Through the Scrambly platform, users earn rewards by playing mobile games, completing surveys, trying out apps, and engaging with various products and services. These rewards can be instantly redeemed for cash or gift cards.
How We Work
At Scrambly, you will find a collaborative environment where rigorous code reviews and knowledge sharing are highly valued. The team believes in the best idea winning, regardless of title or seniority, fostering a culture of ownership where your contributions quickly go live. They operate with a remote-first mindset, offering a full-time and fully remote position.
Engineering at Scrambly
As a rapidly growing adtech startup, Scrambly's engineering team tackles the challenge of building and scaling a high-traffic mobile platform serving millions of users globally. They utilize a modern React Native stack with TypeScript, focusing on writing performant and well-architected code. Engineers take ownership of complex, high-impact features, directly impacting business metrics by reducing technical debt and enhancing platform performance. Cross-functional collaboration is key, working closely with Backend, QA, and Product teams to clarify requirements, solve engineering challenges, and deliver a seamless user experience. You'll also contribute to architectural discussions, shaping the technical direction of the product.
Why Join Us
Drive direct impact on a rapidly scaling platform serving millions of global users.
Contribute to architectural decisions and shape the technical direction of innovative products.
Experience a growth culture that values ownership, collaboration, and continuous learning.
Work in a fully remote setup with flexibility and autonomy.
Receive training, development support, and bonuses for professional learning.
Benefits & Perks
Startup environment with freedom to experiment and implement your ideas.
Opportunities for career growth as Scrambly scales internationally.
Training, development support, and bonuses for professional learning.
Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time).
15 days of paid vacation days, 5 days of paid days off.