Onboarding Manager
New
Based in the United StatesFull-TimeManager
Salary$100,000 – $140,000
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Job Details
- Experience
- 7+ years of experience in SaaS technology, healthcare technology, implementation, onboarding, or similar customer-facing roles.
- Required Skills
- Project ManagementSQLData AnalysisJavascriptTableauSaaSLookerEHR
Requirements
- Bachelor’s degree in Healthcare Administration, Business, Computer Science, or a related technical field.
- 7+ years of experience in SaaS technology, healthcare technology, implementation, onboarding, or similar customer-facing roles.
- Proven experience managing complex enterprise implementations from planning through successful deployment.
- Strong project management skills with the ability to manage multiple strategic initiatives simultaneously.
- Excellent communication and presentation skills, particularly when engaging with executive and C-level stakeholders.
- Experience with enterprise change management and stakeholder engagement.
- Technical aptitude with experience using SQL, data analysis techniques, and visualization tools such as Looker or Tableau.
- Ability to understand technical concepts, collaborate with engineering teams, and translate requirements into actionable solutions.
- Willingness and ability to travel approximately 25% of the time, with potential travel requirements up to 50%.
- Master’s degree in a relevant technical, healthcare, or business field (preferred).
- Experience with healthcare workflows, clinical operations, and EHR systems like Epic (preferred).
- Ability to use low-code platforms like Retool or write basic JavaScript (preferred).
Responsibilities
- Lead end-to-end activation projects for strategic enterprise clients, from kickoff through go-live and steady-state operations.
- Develop, standardize, and improve implementation methodologies, processes, and best practices across the organization.
- Create comprehensive implementation plans aligned with customer objectives, timelines, workflows, and success metrics.
- Coordinate cross-functional teams, including IT, clinical, operations, and administrative stakeholders to ensure smooth deployments.
- Configure and customize solutions to meet specific customer requirements and healthcare workflows.
- Build operational tools, dashboards, and reporting solutions using platforms such as Retool.
- Develop data pipelines, analytics workflows, SQL queries, and reporting processes to monitor adoption and progress.
- Design and deliver training programs for providers, administrators, and operational teams.
- Maintain implementation documentation, playbooks, and process improvements to increase scalability and efficiency.
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