Customer Onboarding Manager, East Coast
New
Q
QualioLife Sciences SaaS
The Qualio team is all-remote, and currently distributed across North America, Europe, and Australia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project Management
Requirements
- 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company, OR 3+ years working in a quality-related role for a medical device or life sciences company.
- Demonstrated experience as a trusted advisor to customers/clients.
- Strong communication skills across multiple mediums including video conference, phone, and email.
- Willingness to learn and use coaching feedback to improve.
- Proficiency with project management software.
- Exceptional organizational and time management skills.
- Ability to thrive in a fast-paced environment.
Responsibilities
- Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality.
- Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives.
- Effectively manage all project communications, both internally and externally with customers.
- Educate and enable customers on Qualio products and best practices.
- Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution.
- Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey.
- Maintain relationships with Product Management and Development to ensure customer-focused work.
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