Customer Outcomes Manager, iQueue for Operating Rooms
New
AK, AZ, CA, CO, IA, KS, MO, MT, NV, OR, TX, UT, WA, Central or East Coast hours, with flexibility to support customers across all U.S. time zonesFull-TimeMiddle
Salary$90,000 - $125,000 a year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisTableauMicrosoft ExcelCustomer Success
Requirements
- Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience.
- 5+ years of professional experience in a client- or customer-facing role within the healthcare industry.
- Thorough understanding of hospital operations.
- Experience working with C-suite executives or other high-level leadership professionals.
- Strong project management skills, including managing multiple projects and coordinating cross-functional teams.
- Experience with data analysis using tools such as Excel or Tableau.
- Results-driven attitude and willingness to take accountability for work output.
- Ability to work Central or East Coast hours, with flexibility to support all U.S. time zones.
- Ability and willingness to travel 25-50% of the time.
- Background in process improvement or software implementation at a high-growth software company.
Responsibilities
- Establish and maintain strong relationships with customer executive teams through quarterly business reviews.
- Articulate the financial and operational benefits of products to hospital leadership, including CFOs.
- Contribute customer insights and feature ideas to the product roadmap to refine product strategy.
- Ensure adoption of new product enhancements at customer sites.
- Advise customers on solving operational challenges in perioperative departments.
- Build and run analytics to track customer operations and performance.
- Partner with Account Managers to identify growth opportunities.
- Collaborate with marketing to produce case studies and presentations for industry events.
- Provide customer support, including training on new features and addressing ad-hoc needs.
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