Onboarding Manager
New
E
EULERB2B SaaS
Worldwide, US East Coast working hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceCRMCustomer SuccessHubSpot
Requirements
- 3+ years of experience in customer onboarding, implementation, or customer success within B2B SaaS
- Experience owning onboarding programs or implementations from start to finish
- Exceptional written and spoken English
- Strong technical aptitude and comfort learning and explaining software workflows
- Experience with CRM and customer success tools such as HubSpot, Salesforce, or similar platforms
- Strong project management and organizational skills
- Familiarity with SaaS onboarding best practices and customer lifecycle management
- Understanding of partnerships, PRMs, or adjacent SaaS categories is a plus
- Highly organized and comfortable managing multiple onboarding engagements at once
- Comfortable operating in a fast moving startup environment and building from zero to one
Responsibilities
- Own the end to end onboarding lifecycle from contract signature through successful go live
- Guide customers through implementation, configuration, and early usage milestones
- Design, document, and continuously improve onboarding workflows, timelines, and playbooks
- Define clear onboarding stages, success criteria, and exit points
- Deliver live and recorded product training tailored to customer roles and use cases
- Work closely with Sales to ensure clean and consistent handoffs post close
- Define and track onboarding success metrics such as time to first value, activation rates, and onboarding completion
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