Director, Product Management - Expansion, Retention & Payments
New
CanadaFull-TimeDirector
SalaryCAD $178,500 - $210,000
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Job Details
- Experience
- 7+ years
- Required Skills
- Product ManagementCross-functional Team LeadershipData analyticsSaaSA/B testing
Requirements
- 7+ years of Product Management experience, including at least 3+ years leading product teams or managing product leaders.
- Proven expertise in Product-Led Growth (PLG), SaaS business models, customer retention strategies, and self-service growth funnels.
- Strong experience with billing, payments, monetization platforms, checkout optimization, subscription models, and revenue-focused product strategies.
- Demonstrated ability to own and improve revenue-driving metrics such as conversion rates, gross retention, net retention, and customer lifetime value.
- Strong analytical mindset with experience using experimentation, A/B testing, and data insights to guide product decisions.
- Ability to navigate complex cross-functional environments and influence teams across engineering, finance, legal, sales, and business operations.
- Exceptional leadership and communication skills with the ability to translate technical and financial concepts into clear strategic narratives.
- Experience building scalable product strategies in fast-moving technology environments.
- Strong customer-focused mindset with the ability to identify opportunities that improve user value and business outcomes.
Responsibilities
- Lead and scale product teams focused on growth, payments, monetization, and customer lifecycle initiatives, ensuring alignment with strategic business objectives.
- Define and execute the product-led growth strategy, including self-service upgrades, cross-sell opportunities, and account expansion initiatives to maximize customer lifetime value.
- Own the strategy and roadmap for global billing and payments platforms, enabling scalable monetization models, flexible pricing structures, and enterprise-ready billing capabilities.
- Drive improvements across checkout conversion, subscription renewals, payment experiences, and revenue optimization initiatives.
- Develop and optimize self-service-to-enterprise growth pathways by improving product-qualified lead funnels and creating seamless transitions for high-value customers.
- Lead retention strategies by designing product experiences, lifecycle interventions, and win-back programs that improve customer loyalty and reduce churn.
- Establish experimentation frameworks, analytics practices, and key performance indicators to guide monetization and growth decisions.
- Partner closely with Engineering, Finance, Sales, Growth, Tax, and Legal teams to deliver scalable and compliant product solutions.
- Communicate product strategy and business impact to executive stakeholders, influencing decisions through clear insights and strategic recommendations.
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