Senior Product Manager, Payments
New
A
Automattic CareersPayments, Fintech, E-commerce
We are a fully-remote companyFull-TimeSenior
Salary170,000 - 240,000 USD per year
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Job Details
- Experience
- 7+ years in product roles; 4+ years in payments or fintech
- Required Skills
- Data AnalysisFigmaProduct ManagementWordPress
Requirements
- 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams.
- 4+ years in payments or fintech, ideally on products operating at scale.
- Strong product judgment and ability to make decisions in complex or ambiguous situations.
- Comfort working on critical, high-trust systems where reliability and precision matter.
- Ability to work deeply with engineers and designers on technical constraints and tradeoffs.
- Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
- Clear written and verbal communication in a distributed, async environment.
- Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus.
Responsibilities
- Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
- Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
- Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
- Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
- Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
- Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.
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