Strategic Technical Account Manager
New
United States, Flexibility to support customers across different time zones.Full-TimeSenior
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 7+ years of experience in technical account management, customer success engineering, solutions consulting, or similar enterprise SaaS roles.
- Required Skills
- SQLData AnalysisRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 7+ years of experience in technical account management, customer success engineering, solutions consulting, or similar enterprise SaaS roles.
- Proven experience supporting strategic, premium, or high-value enterprise customers.
- Strong understanding of cloud platforms, SaaS environments, APIs, integrations, and enterprise technology ecosystems.
- Experience with database concepts, SQL, and data analysis.
- Ability to analyze complex technical environments and identify opportunities for optimization.
- Strong executive communication skills with the ability to articulate technical value and business impact.
- Experience managing relationships with senior technical stakeholders and business leaders.
- Excellent cross-functional collaboration, documentation, and problem-solving skills.
- Ability to work effectively in a remote environment.
- Willingness to travel occasionally, typically less than 10–15%.
- Familiarity with regulated industries (life sciences, healthcare, medical devices) is highly valued.
- Knowledge of compliance frameworks (FDA 21 CFR Part 11, ISO standards, GxP) is a plus.
Responsibilities
- Build and maintain trusted relationships with assigned enterprise customers as a strategic advisor.
- Develop a deep understanding of customer architectures, integrations, processes, risks, and operational needs.
- Proactively identify opportunities to improve platform adoption and optimize configurations.
- Monitor customer risks and develop mitigation strategies.
- Guide customers through technical best practices and long-term success strategies.
- Coordinate with Support, Engineering, Services, and Sales Operations to ensure seamless customer experiences.
- Support retention and renewal efforts by demonstrating measurable platform value.
- Translate complex technical concepts into clear recommendations for technical and executive audiences.
- Contribute to continuous improvement by documenting customer feedback and insights.
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