Technical Account Manager
New
A
Arch SystemsManufacturing SaaS
Candidates must be based in the United StatesFull-TimeMiddle
Salary$115,000 – $155,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementPythonSQLData AnalysisRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 3–5 years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment.
- Proven track record of meeting or exceeding quota and driving strong customer satisfaction.
- Bachelor's degree or equivalent.
- Experience with project management methodologies.
- Technical proficiency with Python, database queries, and API usage.
- Strong analytical skills with experience drawing insights from large data sets.
- Excellent organizational skills and attention to detail.
- Strong interpersonal and written/verbal communication skills.
- Demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas.
Responsibilities
- Support the Customer Success team with pilots, deployments, renewals, and expansion programs.
- Own projects across account management, program management, and professional services to improve customer satisfaction.
- Track and coordinate technology deployments with customers and partners on a global scale.
- Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions.
- Work directly with customers alongside Technical Project Managers and Applications Engineers to deliver successful rollouts and end-to-end solutions.
View Full Description & ApplyYou'll be redirected to the employer's site
