Senior Product Owner Customer Retention
New
Fully remotely from anywhere in PolandContractSenior
Salary not disclosed
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Job Details
- Languages
- English (B2 level required), German or Polish is a plus
- Experience
- Minimum of 5 years of experience
- Required Skills
- AgileArtificial IntelligenceData AnalysisProduct ManagementCRM
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- Minimum of 5 years of experience as a Product Owner or similar role in a software development team.
- Proven track record of integrating AI workflows into daily operations.
- Proven experience with a larger rebuild, replatforming, or migration project.
- Working knowledge of marketing automation platforms such as Emarsys.
- Knowledge of transactional messaging architectures.
- Strong understanding of Agile development methodologies.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to analyze and synthesize data to make informed decisions.
- Fluent English (B2 level).
- Awareness of GDPR and consent management in marketing communication.
Responsibilities
- Define the product vision, roadmap, and strategy for the Customer Retention team, spanning customer communication and incentives.
- Shape the tier-based loyalty program from discovery through migration off the current setup.
- Own the newsletter automation platform and its continued development.
- Develop a deep understanding of customer needs and work with developers to deliver high-quality features.
- Prioritize and manage the product backlog based on data and user feedback.
- Manage cross-team touchpoints and collaborate with design, engineering, QA, and product management.
- Monitor market, competitor, and industry trends in CRM, retention, and loyalty.
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