Senior Product Designer (Customer Success)
New
Based in EuropeFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent professional English
- Experience
- At least 5 years
- Required Skills
- Data AnalysisProduct design
Requirements
- At least 5 years of experience designing digital products with ownership of significant product areas from discovery through delivery.
- Proven ability to thrive in ambiguous environments by validating ideas through experimentation, iterative design, and user feedback.
- Strong proficiency in applying AI tools to enhance design workflows and interest in leveraging emerging AI capabilities to improve product experiences.
- Experience designing across complex systems involving multiple teams, partners, or external platforms while maintaining a coherent end-to-end user experience.
- Demonstrated ability to challenge existing processes, influence stakeholders, and balance customer needs with technical and operational realities.
- Strong analytical mindset with experience using research, customer insights, and product metrics to guide design decisions.
- Excellent collaboration and communication skills, with experience working as an equal partner alongside product management and engineering teams.
- Experience designing customer support, post-purchase, e-commerce, conversational, or AI-assisted experiences is considered an advantage.
- Based in Europe.
- Fluent professional English.
Responsibilities
- Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements, and customer support journeys.
- Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints.
- Identify and prioritize strategic product opportunities using customer research, data, and experimentation rather than relying solely on predefined roadmaps.
- Collaborate closely with product managers, engineers, and designers across multiple squads to deliver consistent, seamless customer experiences throughout the entire service journey.
- Design experiences that effectively coordinate interactions between customers, operational partners, logistics providers, and other stakeholders while balancing user needs with business and technical constraints.
- Advocate for customer-centric design decisions, continuously testing assumptions, validating solutions, and refining experiences based on measurable outcomes.
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