Portfolio Lead, Client Engagement (Med Comms)
New
CanadaFull-TimeLead
SalaryCAD $155,000 to $180,000
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Job Details
- Experience
- 10+ years
- Required Skills
- LeadershipStakeholder management
Requirements
- Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; an advanced degree is considered an asset.
- 10+ years of experience in client services, medical communications, healthcare communications, or a related agency environment.
- Proven experience leading complex, multi-account client portfolios and managing executive-level client relationships.
- Demonstrated financial leadership with experience in portfolio forecasting, revenue management, and commercial performance.
- Strong understanding of the life sciences, Medical Affairs, publications, and medical communications landscape.
- Experience leading, coaching, and developing senior client engagement professionals.
- Excellent executive communication, stakeholder management, and presentation skills.
- Strong strategic planning, organizational, and operational leadership capabilities.
- Ability to influence cross-functional teams within a highly matrixed organization.
- Excellent judgment, problem-solving, risk management, and decision-making skills.
- Ability to thrive in a dynamic environment while managing multiple priorities and competing business demands.
Responsibilities
- Lead a multi-account client portfolio with responsibility for overall client satisfaction, operational performance, financial results, and delivery excellence.
- Establish consistent portfolio-wide processes and best practices that promote predictable execution and an exceptional client experience.
- Partner closely with scientific leadership to align client strategies, resource planning, delivery priorities, and portfolio objectives.
- Collaborate with project management, scientific, creative, finance, and operational teams to ensure effective coordination across accounts.
- Monitor portfolio health by communicating key performance metrics, risks, opportunities, and strategic recommendations to executive leadership.
- Lead portfolio-level account planning, forecasting, and performance reviews while identifying opportunities for organic account growth.
- Build and maintain trusted relationships with senior client stakeholders, serving as a strategic advisor throughout the engagement lifecycle.
- Participate in executive client meetings, business reviews, and issue resolution, proactively managing escalations and protecting long-term partnerships.
- Oversee portfolio forecasting, revenue delivery, and financial performance while partnering with finance teams to optimize profitability and operational efficiency.
- Coach, mentor, and support Client Engagement leaders by promoting collaboration, resource optimization, professional development, and high-performance team culture.
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