Technical Support Agent 1st Level
New
O
Optimal HRTelecommunications
GreeceFull-TimeEntry
SalaryΣταθερό μηνιαίο μισθό
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Job Details
- Languages
- English
- Required Skills
- MS OfficeTechnical supportCRM
Requirements
- Previous experience in technical support or call center environments (preferred)
- Proficiency with CRM systems
- Advanced computer literacy, including MS Office and Internet browsers
- Good verbal and written knowledge of the English language
- Strong analytical thinking and problem-solving skills
- Excellent communication skills and active listening
Responsibilities
- Support customers via incoming calls
- Perform first-level diagnosis and resolution of technical issues
- Provide technical and functional solutions for products and services
- Record and manage requests in CRM systems
- Activate and support telecommunications services
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