Spanish-Speaking Customer Support Agent

New

Greece. Athens, Attica, Greece. Spain. Portugal. Madrid, Community of Madrid, Spain. Barcelona, Catalonia, SpainFull-TimeEntry

SalaryCompetitive Monthly Salary; 13th and 14th month salary.

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Job Details

Native or fluent Spanish language skills (C1 or C2 proficiency required).
Valid EU passport or national identity card.
Strong communication and interpersonal skills.
Comfortable working remotely with a reliable internet connection and quiet environment.
Basic to intermediate technical proficiency with streaming devices, smart TVs, mobile apps, and browser-based platforms.
Genuine interest in streaming platforms, digital media, and online entertainment.
Self-motivated and disciplined approach to daily tasks.
Previous experience in customer service, technical support, or related field is an advantage.

Deliver outstanding customer support to Spanish-speaking subscribers of a leading online streaming service, resolving queries via chat, email, and phone.
Assist users with account management, subscription plans, billing inquiries, and platform navigation.
Troubleshoot technical issues related to streaming quality, playback errors, connectivity, and device compatibility.
Guide customers through platform features and content offerings to enhance their viewing experience.
Accurately log all customer interactions, feedback, and resolutions in the internal CRM system.
Collaborate with technical support, content, and billing departments to ensure seamless issue resolution.
Monitor customer satisfaction scores and contribute to continuous improvement initiatives.
Stay updated on content releases, platform updates, and policy changes to provide accurate information.

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