Spanish-Speaking Customer Expert For Automotive
New
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Mercier Consultancy GroupAutomotive
Greece, Bulgaria, SpainFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Spanish
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Spanish language skills (spoken and written).
- Valid EU passport or EU citizenship.
- Previous experience in customer service, technical support, or a client-facing role.
- Excellent communication and interpersonal skills.
- Comfortable working with digital tools and CRM systems.
- Ability to learn automotive-specific software quickly.
- Positive, solution-oriented mindset.
- Ability to work independently in a remote environment.
Responsibilities
- Deliver exceptional customer service to Spanish-speaking clients in the automotive industry via phone, email, and live chat.
- Assist customers with questions regarding automotive products, including vehicle specifications, maintenance schedules, and spare parts.
- Handle and escalate complex complaints related to automotive purchases, repairs, or service experiences.
- Process customer requests, orders, and case updates accurately within CRM and support platforms.
- Collaborate with internal teams, dealership networks, and logistics partners to provide timely resolutions.
- Stay updated with product knowledge, industry developments, and company policies.
- Contribute to quality assurance initiatives by adhering to KPIs and compliance guidelines.
- Identify opportunities to improve the customer journey and provide feedback to team leaders.
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