Spanish-Speaking Customer Expert
New
M
Mercier Consultancy GroupConsumer Electronics
Greece. Athens, Attica, Greece. Sofia, Sofia City Province, Bulgaria. Spain. Madrid, Community of Madrid, Spain. Barcelona, Catalonia, SpainFull-TimeMiddle
SalaryCompetitive Monthly Salary with performance bonus and 13th and 14th salary
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Job Details
- Languages
- Spanish
- Required Skills
- TroubleshootingTechnical supportCRMCustomer support
Requirements
- Native or fluent Spanish language proficiency (spoken and written).
- Strong digital literacy and interest in consumer technology.
- Previous experience in customer service, technical support, or a related field.
- Ability to explain technical concepts clearly to a non-technical audience.
- Excellent written and verbal communication skills.
- Proven ability to work independently in a remote environment.
- Professional, solutions-focused approach.
- Team-oriented attitude.
Responsibilities
- Provide expert-level customer support to Spanish-speaking clients regarding Dyson's full range of consumer electronics products.
- Handle inbound customer enquiries via phone, email, and live chat.
- Accurately diagnose product-related issues and guide customers through troubleshooting steps.
- Process customer requests including warranty claims, product registrations, repairs, and replacements.
- Maintain detailed, accurate records of all customer interactions and case resolutions within the CRM system.
- Stay continuously up to date with Dyson's evolving product portfolio and service protocols.
- Collaborate proactively with internal teams to escalate complex cases and contribute to service quality improvement.
- Consistently meet or exceed key performance indicators including customer satisfaction scores and resolution rates.
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