Technical Support Specialist - EMEA
New
3
360dialog GmbHMessaging Platform
We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.ContractMiddle
Salary20,000 - 30,000 EUR per year
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Job Details
- Languages
- English (C1+) and 1 other language
- Experience
- 3-4 years in support / technical support roles
- Required Skills
- HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical support
Requirements
- 3-4 years in support / technical support roles.
- Comp Sci, Science, Technology or related degree.
- Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
- Hands-on experience with REST APIs & Webhooks.
- Solid understanding of tech fundamentals and helpdesk software.
- English (C1+) and 1 other language proficiency.
- Strong troubleshooting and problem-solving capabilities.
- Customer-focused with the ability to empathise with customers.
- Proven ability to manage multiple priorities effectively in fast-paced environments.
Responsibilities
- Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
- Collaborate with L2 support teams to identify and implement effective solutions.
- Troubleshoot WhatsApp API-related issues and resolve technical problems.
- Guide partners and clients in navigating the WhatsApp Business ecosystem.
- Communicate with WhatsApp / Meta representatives.
- Work closely with EMEA onboarding and commercial teams.
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