German Speaking Technical Support Specialist
New
GreeceFull-TimeEntry
SalaryEuro 1.500 per MONTH!
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Job Details
- Languages
- Fluency in German, good knowledge of English
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Fluency in German.
- Very good communication skills in English.
- Exceptional written and spoken communication skills.
- Strong soft skills and problem-solving abilities.
- Good knowledge of operating systems and computer applications.
- Tech-savviness regarding computer and mobile devices.
- Resourceful and able to multitask.
- Ability to thrive as a team player in a fast-paced environment.
- Empathy and passion for customer service.
- Ability to work independently with limited supervision.
- Help-desk or system admin experience is considered an advantage.
Responsibilities
- Communicate with customers via phone, chat, and e-mail.
- Troubleshoot technical issues using problem-solving skills.
- Track and follow cases to ensure they are closed in an efficient and timely manner.
- Maintain high customer satisfaction while representing a major brand.
- Provide professional support and maintain strong relationships with partners.
- Work towards achieving client-set and internal performance targets.
- Update key stakeholders on issue resolution status via written and verbal communication.
- Log cases in internal systems and maintain up-to-date knowledge of client products.
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