Technical Support Representative (Swedish Speaking)
New
GreeceFull-TimeEntry
SalaryEuro 1.500 per MONTH!
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Job Details
- Languages
- Swedish, English
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Fluency in Swedish.
- Very good communication skills in English.
- Exceptional written and verbal communication skills.
- Strong soft skills and problem-solving abilities.
- Good knowledge of operating systems and computer applications.
- Tech savviness regarding computers and mobile devices.
- Resourceful and capable of multitasking.
- Ability to thrive in a fast-paced, high-energy environment.
- Passion for customer service and strong collaboration skills.
- Ability to work independently with limited supervision.
- Ability to adapt communication style based on customer profiles.
- Help-desk or system admin experience is an advantage.
Responsibilities
- Communicate with customers via phone, chat, and email.
- Troubleshoot technical issues using problem-solving skills.
- Track and follow cases to ensure efficient resolution.
- Maintain high customer satisfaction while representing major brands.
- Build professional relationships and demonstrate empathy.
- Work towards targets set by client statements of work and internal goals.
- Update stakeholders on issue resolution status.
- Log cases on internal systems and stay updated on client products and services.
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