Technical Support Specialist
New
IndiaContractMiddle
Salary15,000 - 24,000 USD per year
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Job Details
- Languages
- Professional English proficiency (C1+) and fluency in at least one additional language.
- Experience
- 3–4 years
- Required Skills
- HTMLCSSJavascriptRESTful APIs
Requirements
- 3–4 years of experience in technical support, customer support engineering, or similar technology-focused roles.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field preferred.
- Strong understanding of web technologies including HTML, JavaScript, CSS, APIs, and modern web concepts.
- Hands-on experience working with REST APIs and Webhooks.
- Good understanding of technical fundamentals, troubleshooting methodologies, and helpdesk platforms.
- Experience diagnosing and resolving customer-facing technical issues.
- Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
- Excellent communication skills, including active listening and the ability to explain technical concepts clearly.
- Customer-focused mindset with empathy and patience when assisting users.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Professional English proficiency (C1+) and fluency in at least one additional language.
Responsibilities
- Provide technical customer support through multiple channels, including tickets, chat, email, and online meetings.
- Investigate, troubleshoot, and resolve technical issues related to messaging platforms, APIs, integrations, and customer configurations.
- Collaborate with advanced support teams to identify solutions for complex customer problems.
- Guide partners and clients through messaging ecosystems and technical implementation processes.
- Support customers using WhatsApp Business API and related communication technologies.
- Communicate effectively with technology partners and external stakeholders when resolving platform-related issues.
- Work closely with onboarding and commercial teams to improve customer experience and adoption.
- Document technical solutions, recurring issues, and troubleshooting processes to improve support efficiency.
- Manage multiple customer requests while maintaining accuracy, responsiveness, and service quality.
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