Product Support Specialist - L0
New
Bengaluru, Remote (India)Full-TimeEntry
Salary450,000 - 600,000 INR per year
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Job Details
- Experience
- 0+ years
- Required Skills
- SQLJavascriptAPI testingCustomer serviceTechnical supportCustomer supportPostman
Requirements
- Genuine desire to help people and drive customer success.
- Ability to provide a high-quality service experience.
- Basic knowledge of SQL.
- Basic knowledge of JavaScript.
- Experience with Postman API testing.
- Understanding of web debugging and analytics.
- Interest in engaging with individuals from diverse backgrounds.
- Prior experience at an early-stage SaaS startup is a plus.
Responsibilities
- Support customers via live chat, calls, and emails.
- Engage with global e-commerce business owners to understand their business needs.
- Help customers set up the product to ensure success.
- Record and segregate technical issues and product requests for the product team.
- Analyze product activation roadblocks via user activity videos.
- Provide UI/UX suggestions to the product team based on user interaction.
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