Sr. Customer Success Manager (Public Sector & Endpoint Security)
New
United States (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years of experience working with Enterprise software solutions; 5+ yrs experience in customer success roles
- Required Skills
- CybersecurityAccount ManagementRisk ManagementCustomer Success
Requirements
- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with Enterprise software solutions
- 5+ yrs experience in customer success roles
- Experience managing portfolio of large enterprise and/or Federal customers
- Strong technical background to understand architecture and interpret underlying business data
- Self-motivated with strong problem-solving skills and business acumen
- Ability to travel
- Domain expertise in Mobility & Security is highly desirable
- Startup experience is desirable
Responsibilities
- Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
- Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer
- Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
- Gather Customer’s feedback about products and their use-cases to drive product capabilities
- Assist the Customer with deployment planning, best practices and proactive management of risks to facilitate a smooth rollout
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