Deal Desk Associate
New
Brazil, Split schedule to overlap both EMEA and AMER business hoursFull-TimeJunior
SalaryUSD $24,550 to $55,300
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Job Details
- Languages
- Professional fluency in English, both written and spoken
- Required Skills
- Salesforce
Requirements
- Previous experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a similar operational role.
- Hands-on experience using Salesforce is required.
- Understanding of quote-to-cash processes, order management principles, and commercial operations.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities during high-volume periods.
- Comfortable working within structured processes while proactively identifying issues and recommending improvements.
- Commercial curiosity with an interest in understanding the business impact of deals.
- Strong collaboration and communication skills.
- Demonstrated interest or experience in automation and AI-enabled workflows.
- Professional fluency in English, both written and spoken.
- Ability and willingness to work a split schedule that overlaps both EMEA and AMER business hours.
Responsibilities
- Manage the end-to-end processing of closed deals, including order management, quote creation, and order form processing while ensuring accuracy, compliance, and timely execution.
- Build and maintain standard quotes using CPQ tools, verify pricing and approvals, and support the complete quote-to-cash lifecycle.
- Maintain accurate customer, account, and order data within Salesforce throughout the sales process.
- Respond to Deal Desk requests from Sales teams within established service levels, resolving technical and process-related inquiries efficiently.
- Partner with senior Deal Desk team members to escalate and resolve complex deal scenarios when required.
- Contribute to process optimization by improving standard operating procedures, internal documentation, and knowledge resources.
- Support month-end and quarter-end close activities to ensure all transactions are processed accurately and on schedule.
- Identify opportunities to improve workflows, automation, and operational efficiency while developing greater commercial understanding and strategic responsibility over time.
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