Customer Success Manager
Z
Zeta GlobalMarketing Technology
Remote - United StatesFull-TimeMiddle
Salary$90,000 - $100,000.00
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Job Details
- Experience
- 3 – 5 years
- Required Skills
- Microsoft ExcelAccount ManagementDigital MarketingPowerPoint
Requirements
- BS or BA degree, preferably in Marketing or Business.
- 3 – 5 years’ experience in account management or a client-side marketing department.
- Experience with Email/Digital marketing.
- Experience with Customer journey development.
- Experience with Multi/Omnichannel marketing.
- Experience with Campaign management.
- Excellent communication and relationship-building skills.
- Proficient in MS Office (Excel, PowerPoint, and Word).
Responsibilities
- Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation.
- Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams.
- Assist sales and senior management in the scoping of solutions to support client business objectives.
- Manage the delivery of scoped services, coordinating internal operational teams to ensure timeliness and quality.
- Lead client calls and develop materials such as proposals, strategic points of view, and requirements documents.
- Plan and execute campaigns across addressable channels and evaluate opportunities to grow the scope of services.
- Oversee quality of operational reports and communications.
- Manage client billing, budget, and forecast processes.
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