Senior Client Success Manager
New
Based in the United StatesFull-TimeSenior
SalaryCompetitive base salary range of $130,000–$150,000, depending on relevant skills and experience.
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder management
Requirements
- 7+ years of experience in enterprise client success, account management, or strategic partnerships.
- Experience in digital health, benefits, healthcare, or related B2B2C environments.
- Proven track record managing complex client ecosystems while driving retention, renewals, adoption, and expansion.
- Strong relationship-building skills with the ability to communicate effectively with both operational contacts and executive-level stakeholders.
- Ability to transform engagement data, outcomes, and business metrics into clear insights and compelling client narratives.
- Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.
- Entrepreneurial mindset with the ability to operate as a hands-on contributor while helping build scalable processes.
- Strong problem-solving abilities, adaptability, and comfort working in a fast-paced, remote environment.
- Genuine empathy and understanding for individuals navigating chronic health challenges, particularly autoimmune conditions.
- Curiosity, humility, and a willingness to learn, experiment, and approach challenges with an open mindset.
Responsibilities
- Build and maintain trusted relationships with enterprise stakeholders, including HR leaders, benefits teams, wellness professionals, and medical executives.
- Act as a strategic advisor by understanding client goals and translating business objectives into successful partnership outcomes.
- Drive program utilization, engagement, adoption, and ongoing value realization across client accounts.
- Deliver data-driven business reviews, using performance insights and engagement metrics to provide recommendations and demonstrate impact.
- Manage renewals and identify opportunities for account growth and expansion.
- Proactively identify client challenges, resolve issues quickly, and ensure a high level of satisfaction.
- Partner cross-functionally with sales, product, operations, engineering, and care teams to improve the client experience.
- Develop client success playbooks, processes, and best practices to support the growth of the function.
- Manage multiple client relationships and projects while maintaining organization, responsiveness, and attention to detail.
- Travel approximately 20–30% as needed to strengthen client relationships and support in-person engagement.
View Full Description & ApplyYou'll be redirected to the employer's site
