Customer Centric Engineer
Based in United StatesFull-TimeMiddle
SalaryCompetitive compensation package aligned with skills, experience, and impact.
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Job Details
- Experience
- 5+ years
- Required Skills
- DockerPythonSQLCloud ComputingKubernetesData engineeringSoftware EngineeringCustomer support
Requirements
- 5+ years of experience in software engineering, data engineering, or supporting complex enterprise software applications.
- Strong programming experience with Python.
- Familiarity with frontend technologies such as React, TypeScript, and JavaScript.
- Experience working with modern data ecosystems, including data pipelines, ELT processes, and enterprise data platforms.
- Proficiency with SQL.
- Experience with technologies such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
- Understanding of cloud platforms including AWS, Azure, or GCP.
- Knowledge of modern infrastructure technologies such as Kubernetes, Docker, and container orchestration.
- Experience with UNIX systems, command-line tools, and system administration.
- Ability to troubleshoot and debug software issues in complex enterprise settings.
- Strong written and verbal communication skills.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Responsibilities
- Provide advanced technical support to enterprise customers through ticketing platforms, video meetings, and collaboration tools.
- Troubleshoot complex technical issues involving software configurations, integrations, networking, system architecture, and customer environments.
- Analyze logs, reproduce issues, debug code, and collaborate with engineering teams to identify effective solutions.
- Help customers successfully adopt and optimize platform capabilities while proactively identifying opportunities for improvement.
- Act as a trusted technical advisor by guiding customers on best practices and resolving operational challenges.
- Partner with Product, Engineering, and Customer Success teams to escalate issues, improve product functionality, and influence roadmap decisions.
- Monitor customer health indicators and advocate for customer needs internally.
- Create and maintain customer-facing documentation, including FAQs, troubleshooting guides, training resources, and knowledge base content.
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