Sr. Enterprise Customer Operations Engineer
S
Second Front SystemsDefense Technology
Work virtually, near one of our hub locationsFull-TimeSenior
Salary$140K - $190K; $140K – $190K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5–8+ years
- Required Skills
- KubernetesJiraGitLabHelm
Requirements
- 5–8+ years of experience in technical support engineering, DevSecOps, SRE, or Cloud Infrastructure.
- Deep experience deploying and operating cloud-native applications on Kubernetes.
- Expertise in containerization, Helm, container hardening, and service networking.
- Strong expertise across major cloud providers like AWS GovCloud, Azure Government, or GCP.
- Proficiency in container hardening, image security, and CVE remediation.
- Familiarity with regulatory frameworks such as FedRAMP High, NIST 800-53, and DISA Cloud Computing SRG.
- Experience with incident management tooling like GitLab, PagerDuty, Jira, and GitOps workflows.
- Excellent written and verbal communication skills.
- Systems-thinking mindset with a passion for mentoring.
Responsibilities
- Lead resolution of the Customer Support team's most technically complex incidents and escalations.
- Serve as the primary technical escalation point, triaging complex issues and guiding troubleshooting.
- Develop and maintain technical runbooks, playbooks, and automation tools.
- Participate in on-call rotation and lead response during high-severity incidents.
- Identify recurring operational issues and partner with engineering to address root causes.
- Mentor Enterprise Customer Operations Engineers through coaching and case reviews.
- Collaborate with Implementation Engineering on complex onboarding transitions.
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