Second Front Systems

Second Front Systems is a venture-backed company that delivers mission-critical software to the world’s democracies.

101-250 employees

Security

Private Company

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Security SaaS National Security Information Technology Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions12

Work virtuallyNear one of our hub locationsFull-TimeDefense TechnologyPosted

Sr. Enterprise Customer Operations Engineer

Lead resolution of the Customer Support team's most technically complex incidents and escalations.
Serve as the primary technical escalation point, triaging complex issues and guiding troubleshooting.
Develop and maintain technical runbooks, playbooks, and automation tools.
Participate in on-call rotation and lead response during high-severity incidents.
Identify recurring operational issues and partner with engineering to address root causes.
Mentor Enterprise Customer Operations Engineers through coaching and case reviews.
Collaborate with Implementation Engineering on complex onboarding transitions.

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Showing 1 of 12 positions

About Second Front Systems

Second Front Systems (2F) pioneered a platform that cuts software deployment for the U.S. government from years to weeks. Its Game Warden product accelerates secure adoption of critical SaaS solutions. You will work with government agencies and leading software providers to strengthen global security. Ten customers are already deploying on AWS European Sovereign Cloud via Game Warden.

How We Work

Second Front Systems is a remote-first company with a "work from anywhere" policy. Specific roles, however, require U.S. citizenship and residency in approved hiring hubs. You will find a culture that values innovation, collaboration, and continuous improvement. We combine startup agility with a mission to support national security. Our team encourages a bias toward action and tangible results, while providing compassionate and direct feedback.

Engineering at Second Front Systems

Engineers at Second Front Systems build and secure cloud-native systems for mission-critical infrastructure. You will solve challenges in DevSecOps, cybersecurity, and secure software delivery in highly regulated environments. The Game Warden platform accelerates software accreditation and deployment for classified and unclassified networks. Your work will directly impact national security missions, leveraging modern tech across AWS, Azure, and GCP.

Why Join Us

Contribute to U.S. national security, deploying software to government networks in weeks, not years.
Work in a remote-first environment with flexible paid time off and an annual professional development stipend.
Build and scale cloud-native DevSecOps platforms impacting critical government missions.
Collaborate with a team of national security veterans backed by $152.1M in venture capital funding.

Benefits & Perks

Competitive salary with transparent ranges and discretionary bonuses.
100% employer-paid healthcare, vision, and dental coverage for employees and families.
401(k) with a 3% company contribution.
Equity incentive plan.
Flexible paid time off and all federal holidays off.
Parental leave.
Tech and office supplies stipend.
Annual professional development stipend.

Tech Stack

serveranalyticsadsshop

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