- Build relationships with customer technical and executive teams.
- Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
- Own high-severity technical escalations and coordinate resolution with support and engineering teams.
- Guide customers through technical implementation and Authority to Operate / FedRAMP compliance processes.
- Own renewal and upsell opportunities to support contract expansion and revenue retention.
- Share feedback from deployed customers as product roadmap recommendations.