Enterprise Customer Operations Engineer
S
Second Front SystemsDefense Technology
Work virtually, near one of our hub locationsFull-TimeMiddle
Salary$120K - $160K; $120K – $160K • Offers Equity • Offers Bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5+ years
- Required Skills
- GCPKubernetesJiraGitLabHelm
Requirements
- 3–5+ years of experience in technical support engineering, DevSecOps, Site Reliability Engineering (SRE), Cloud Infrastructure, or related technical discipline.
- Solid experience deploying and operating cloud-native applications on Kubernetes, including containerization, Helm, and container hardening.
- Hands-on experience with major cloud providers (AWS GovCloud, Azure Government, or GCP).
- Experience troubleshooting complex technical issues spanning infrastructure, networking, Kubernetes, and application layers.
- Familiarity with secure software delivery practices and regulated environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, DoD IL4/IL5/IL6).
- Experience with support and incident management tools such as GitLab, PagerDuty, Jira, and GitOps-based workflows.
- Strong written and verbal communication skills for documenting findings and maintaining customer relationships.
- Customer-first mindset with a bias toward action and continuous learning.
Responsibilities
- Serve as the primary technical point of contact for deployed customers, managing support requests, troubleshooting incidents, and driving issues to resolution across complex cloud-native environments.
- Investigate and resolve technical issues spanning Kubernetes, cloud infrastructure, networking, CI/CD pipelines, container configurations, application deployments, and platform integrations.
- Participate in on-call rotation to ensure 24/7 coverage for mission-critical customer environments.
- Monitor customer environments, proactively identify emerging operational risks, and take action to prevent incidents.
- Escalate complex technical issues to engineering teams with clear documentation of troubleshooting steps and findings.
- Navigate government change control processes and ATO-bounded environments, coordinating changes in compliance with customer operational constraints.
- Contribute to knowledge base development, runbooks, and support documentation.
- Identify recurring support patterns and collaborate cross-functionally to drive systemic improvements to platform reliability.
- Coordinate with Implementation Engineering during customer onboarding to ensure smooth operational handoff.
View Full Description & ApplyYou'll be redirected to the employer's site
