Customer Strategy & Success Lead, Digital Health
New
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EvioDigital Health
Remote, United StatesFull-TimeLead
Salary$170,000-210,000 plus additional variable compensation based on performance
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Job Details
- Experience
- 8+ years
- Required Skills
- Stakeholder managementData analyticsCustomer Success
Requirements
- 8+ years of experience in roles spanning customer success, strategic account management, payer strategy, healthcare technology, consulting, or implementation.
- Deep experience working with, for, or selling into health plans; direct experience with Blue Cross Blue Shield plans is strongly preferred.
- Demonstrated ability to own or materially lead renewals, expansion, and growing existing customer relationships.
- Proven ability to manage senior stakeholders, navigate matrixed organizations, and conduct executive business reviews.
- Experience leading complex implementations, cross-functional launches, or delivery programs requiring active management of timelines, risks, and roles.
- Evidence of building customer success playbooks, health metrics, QBR cadences, renewal processes, or expansion trackers from scratch.
- Experience hiring, developing, coaching, or shaping high-performing teams.
- Experience in early-stage, scaling, or high-ambiguity environments, particularly in building new processes.
- Ability to influence cross-functional stakeholders without formal authority.
- Strong communication skills for interacting with payer executives, internal leaders, and product experts.
Responsibilities
- Own the customer success strategy for Evio's digital health portfolio, focusing on strategic payer customers and high-value expansion.
- Manage renewal planning and execution in collaboration with internal stakeholders such as legal, finance, and product.
- Develop and manage account growth plans to identify cross-sell, upsell, and broader portfolio opportunities.
- Lead complex customer implementations across the digital health portfolio, including governance, risk management, and launch readiness.
- Establish foundational customer success playbooks, including QBR templates, health metrics, and feedback loops.
- Serve as a player-coach, personally managing strategic accounts while designing the future team structure.
- Hire, onboard, and develop the first few customer success and implementation team members as the function scales.
- Partner with Product to ensure technical expertise and clear ownership of implementation and ongoing success.
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