Senior Vice President & General Manager, Senior Living
New
Canada-RemoteFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 15+ years of progressive leadership experience; 5+ years in a senior executive role with P&L ownership.
- Required Skills
- Customer SuccessSaaS
Requirements
- 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment.
- At least 5 years in a senior executive role with P&L ownership.
- Deep knowledge of the Senior Living market, including operator economics, care delivery models, and regulatory environment.
- Demonstrated success leading and scaling customer-facing organizations such as Sales, CS, and Services.
- Proven ability to operate effectively in a matrixed environment and influence cross-functional outcomes.
- Strong financial acumen with proficiency in SaaS revenue metrics and operating KPIs.
- Track record of building executive-level customer relationships with C-suite leaders.
- Willingness and ability to travel extensively for customer and team presence.
Responsibilities
- Define and own the Senior Living segment strategy for diversified and pure-play organizations.
- Serve as primary executive sponsor and relationship owner for key customers and prospects.
- Manage the full P&L for the Senior Living business unit including revenue, gross margin, and operating expenses.
- Drive net new ARR growth, customer retention, and expansion revenue targets.
- Lead customer-facing functions including Sales, Customer Success, Professional Services, and Support.
- Exercise matrixed leadership over Product, Engineering, and Marketing to align roadmaps with segment priorities.
- Represent the company at senior industry forums and customer advisory boards.
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