Senior Manager, Release & Program Management
New
Fully remote work opportunity across Canada.Full-TimeManager
SalaryCAD $148,800-$202,700 per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceRelease ManagementQuality AssuranceSaaS
Requirements
- 5+ years of leadership experience in release management, program management, QA, product operations, or related roles within SaaS or technology organizations.
- Proven experience managing teams while maintaining hands-on ownership of strategic projects and operational initiatives.
- Strong track record delivering complex cross-functional programs from planning and alignment through successful launch.
- Experience improving processes through measurable outcomes, operational efficiency, and stakeholder confidence.
- Exceptional communication and facilitation skills with the ability to align technical and business teams.
- Strong leadership abilities with experience coaching teams, setting expectations, and driving high performance.
- Experience using program management and incident management tools such as Linear, PagerDuty, or similar platforms.
- Ability to thrive in fast-paced, ambiguous environments with a strong bias toward action.
- Customer-focused mindset with the ability to advocate for internal and external stakeholders.
- Strong understanding of modern product development practices and release processes.
- AI fluency and experience using AI tools such as Claude, Copilot, Cursor, or similar solutions to improve research, communication, execution, and automation.
- Growth mindset with curiosity about emerging technologies and innovative approaches to team productivity.
Responsibilities
- Own and evolve the release management function, ensuring predictable, high-quality launches across product, engineering, design, and go-to-market teams.
- Lead release planning, readiness activities, quality processes, testing coordination, and communication workflows to support successful deployments.
- Manage and mentor a team of Technical Program Managers and QA professionals while remaining hands-on with critical releases and strategic initiatives.
- Establish clear expectations, improve execution standards, and foster a culture of accountability, collaboration, and continuous improvement.
- Drive cross-functional alignment by ensuring teams have visibility into project status, risks, decisions, dependencies, and launch readiness.
- Partner with product and engineering leadership to identify opportunities where program management can improve execution of strategic priorities.
- Oversee program management for key customer initiatives, coordinating across technical and business teams to deliver successful customer experiences.
- Define success metrics for releases and programs, analyze outcomes, and implement improvements that increase efficiency and stakeholder confidence.
- Identify process bottlenecks, streamline workflows, and introduce scalable frameworks that improve delivery predictability.
- Promote AI-powered ways of working by encouraging adoption of automation, AI-assisted tools, and efficient workflows.
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