Engagement Supervisor
New
Based in the United StatesFull-TimeManager
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 5+ years of experience in patient services, care coordination, member engagement, or a related healthcare environment.
- Required Skills
- Client relationship managementEHR
Requirements
- 5+ years of experience in patient services, care coordination, member engagement, or a related healthcare environment.
- Minimum of 2 years of call center or contact center experience.
- At least 2 years of experience supervising, coaching, or managing team members.
- Experience supporting oncology patients, behavioral health populations, or other vulnerable patient groups (preferred).
- Previous experience working within a startup or high-growth organization.
- Experience creating patient-facing communications, including email campaigns, text messaging, or educational materials.
- Familiarity with EHR platforms, PRM tools (such as Tellescope or similar systems), workflow automation, and collaboration platforms.
- Strong verbal and written communication skills with the ability to explain healthcare concepts clearly and compassionately.
- Excellent organizational, problem-solving, and time-management skills with strong attention to detail.
- Empathetic leadership style, emotional intelligence, adaptability, and a collaborative mindset.
Responsibilities
- Lead, coach, and develop a team of Engagement Specialists through regular feedback, performance management, and professional development.
- Conduct compassionate outreach to referred patients, explain available behavioral health services, and guide members through the onboarding process.
- Ensure timely and accurate documentation of patient interactions within electronic health record (EHR) systems.
- Oversee daily member engagement operations, including referral prioritization, onboarding coordination, scheduling, and issue resolution.
- Manage and continuously optimize Patient Relationship Management (PRM) workflows, automations, messaging sequences, routing logic, and enrollment journeys.
- Collaborate with clinical teams to ensure smooth care transitions and appropriate patient support throughout the engagement process.
- Partner with healthcare providers and internal stakeholders to improve referral strategies, operational processes, and patient experiences.
- Develop and maintain documentation, standard operating procedures, quality assurance processes, and workflow playbooks to support scalable operations.
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