- Handle inbound calls in a high-volume environment supporting SLA objectives
- Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
- Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish
- Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
- Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery
- Works well with fellow team members and actively contributes to team goals
- Assist with various projects as needed
Problem SolvingCustomer serviceMicrosoft Office+1 more