- Make outbound calls to contact referred members to engage and educate on the CKD program.
- Effectively communicate service benefits, overcome objections, and adapt value propositions to patient needs.
- Meet or exceed enrollment/engagement and call volume goals.
- Maintain high documentation quality.
- Follow company policies and procedures for enrollment/un-enrollment operations.
- Determine eligibility for plan members and ensure regulatory compliance.
- Obtain missing information to complete enrollment processes.
Customer serviceDocumentationActive listening