- Lead Customer Support, Learning, and Enablement Operations to deliver effective support, training, communications, and self-service resources.
- Set operational goals, service standards, and success metrics aligned to organizational objectives.
- Establish operating rhythms, accountability mechanisms, and reporting for support and adoption activities.
- Drive strategic use of generative AI to enhance operational efficiency and scale enablement capabilities.
- Own customer enablement outcomes, including NPS, SLA performance, training effectiveness, and feature adoption.
- Partner with Implementation teams to ensure effective onboarding and training for new customers.
- Establish a Voice of Customer program to translate feedback into product and process improvements.
- Lead and develop the Provider Enablement team, fostering accountability and continuous improvement.
Cross-functional Team LeadershipData analyticsCustomer support+3 more